FAQs

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Product Purchase and Delivery Questions
While the most important factor to keep in mind while buying designer jewellery online is obviously the design, the legitimacy of the online store also holds a significant value. One also necessarily needs to check the metal used to make the jewellery in order to not receive a product that looks different than the pictures. It is always advised to trust online stores that provide a certificate of authenticity with their jewels on their products,the way we provide
Once you have placed the order it might take us upto 48 hours to process and to dispatch your order, once the order is confirmed. After that it will take 7-8 business days for the delivery.
We ship to over 30,000 Pincodes, which includes cities like Delhi, Guwahati, Mumbai, Raipur, Hyderabad, Chennai, Patna, Bangalore and many more. Please contact our Customer Service team at care@prathamsilver.com for more information.
Yes, it is safe to order on PrathamSilver.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.
Our delivery usually takes 7-8 business days. If you don’t get your order after 12 days, we sincerely apologise and kindly contact us with your registered phone/email & order number and our team will solve the matter to the shipping partner on your behalf.
Once you have placed your order, it will get upto 48 hours to process your order and after that it will get dispatched
If you have forgotten your password, click here to reset it or follow the FORGOTTEN PASSWORD link on the My Account page. Follow the steps and click RESET PASSWORD. We will send a link to the email address you have provided, which will enable you to reset your password.
We urge our customers to check the products as soon as they receive them to ensure that they are in good condition and exactly what you have ordered. If you find anything wrong with the product, please contact us immediately!
Sorry to hear that you would like to cancel your order. Please note that your order has already been shipped, so we request you to please refuse the delivery of the product and the item will be sent back to us. If this is a prepaid order, we will initiate the refund once you have refused the delivery. Just for feedback, please do let us know what caused you to cancel your order, this will help us improve in future.
Of course! By purchasing one of our products, you join the PrathamSilver Family. By posting photos of your PrathamSilver products on Instagram and using our hashtags #PrathamSilverjewellery #myPrathamSilver #PrathamSilverfamily, you have a chance to be reposted on our official account.
Make sure that you have noted the correct email address? We also kindly request you to please check your spam folder. The email might have been marked as spam by your email provider.
No, there are no additional or hidden costs. Only 3% GST, which is already added to the price of the jewellery that you see on the website.
We understand that you might have purchased the jewellery as a gift or would otherwise like to deliver it by a specific date. Please note that we will try our best to deliver your orders in time, but in some cases there might be some delays. Delivery on a specific day or before a specific date can be attempted from our side on a best effort basis, but these are not assured services. Please place the order and instantly send an email to care@prathamsilver.com with your order number and expected delivery date.
If your order has not yet been picked up from our warehouse, we can definitely change your delivery address. Just reach out to us on any of our support channels and we will do our best to help! If the order has already been dispatched, there is very little we can do to update the address. If we have already shipped your order, we will call back the order and send you a new package from our side.
We will keep sending you details of your order on your registered phone number and email. Once your order has shipped from our warehouse, you will receive an email notification with tracking information. Please also check your junk email. This email will have all your shipping information and ways to track your order. Please note you will not get tracking information until your order is processed and shipped. There may be additional shipping delays due to high order volumes.
Our delivery partner will give you a call before delivering the order. However, this is not something that we can vouch for, since there are third party delivery agents involved.
We understand that you might not have placed the order that you have received. We get a lot of requests for gifting so it is possible someone might have put in a gift order for you. In order to not spoil the surprise, we request for you to wait to receive your gift and open with a smile!
If your order is not yet shipped, we can hold on to your order. Please send us a reminder on when you would like us to ship it and we will move accordingly. Otherwise, if the order is already in transit, we will request the shipping partner to hold it for you for a few days and reattempt delivery, however, please note this is not an assured service. Alternatively, you can ask your neighbour/security to keep the parcel on your behalf.
Most of our shipping partners offer to collect COD payment via GPay/PhonePe - so you can request the delivery person to receive the payment via UPI.
Sorry to hear that your order was cancelled without your intention. For all COD and orders missing critical information, we reach out to customers to get a confirmation/update so we can ship their order. In case we do not hear back for 7 days, we might cancel your order. But if you would still like to receive your order, please let us know and we will recreate and ship out your order again.
Sorry to hear that your coupon code is not working. Please note coupon codes are case sensitive, so please make sure that there are no typos while entering the code. It is also possible that the coupon code is old and might have expired, in which case, we request you to reach out to us with a picture of the code, and we will do our best to help!
Coupon code and discount
Sure, please reach out to us with a screenshot of your discount code and if the coupon is eligible, we will return the amount to you as cashback once your order is received.
We understand that you are looking for the best deal. Please note our standard applicable coupons are available on the website. Further, we run some discount campaigns around various festivals. For more details on discounts and best deals, please subscribe to our newsletter!
Our offers and promotions are designed centrally by our strategy team and we take into account most if not all special occasions. We request you to join our mailing list or keep visiting our website for updates on any new discounts and promotions.
Product Quality
The quality of our product is a priority for us. Each product has a quality check but sometimes some can have quality problems due to human error. If you have a problem with your Pratham Silver jewellery (damaged, broken or other), use the contact page of our website and send us some photos of the problem and we will do our best to solve it soon.
You can buy our colour stoned jewellery with assurance that the colours will not fade with day to day use. Please avoid any physical harm or other exposure to any acidic chemicals and the stones in your jewellery will stay good as new!
Sure, please reach out to our care team with details of which product you are interested in and we will help you with jewellery pictures.
We have Sets as one of our categories where you can find predefined matching pendants and earrings. Please browse to Shop > By Categories > Sets. If you still need help in finding a match for one of the items in your cart, our care team will be happy to assist!
Purchased Related
All our rings are adjustable, so they are free size!
We understand that you may have forgotten to add a note at the time of placing the order. Please reach out to our support team (care@prathamsilver.com) and we will do our best to help. However, please note that this is not an assured service, once the order has been placed without a note, there is a good chance that we may not be able to add the note despite you informing us before shipping, however, we will try our best.
Payment and Billing
We accept Debit and Credit Cards for Visa/MasterCard/AMEX, NetBanking, UPI, and Cash On Delivery.