Shipping & Refund

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Shipping & Refund

1. Order Processing Time

  • All orders are processed within 1–3 business days (Monday to Friday, excluding national holidays).

  • Custom or made-to-order jewellery may require 5–7 additional business days.

  • You’ll receive a confirmation email or SMS once your order is shipped.

2. Delivery Timeframe & Coverage

   Shipping Method    Delivery Time (Domestic – India)    Delivery Time (International)
   Standard Courier    3–5 business days    7–14 business days
   Expedited Courier(Optional)    1–2 business days (within metro cities)    5–10 business days

    • Service availability and timelines may vary depending on your city.

    • Price transparency

    • 100% hallmarked

    • Life time buyback policy at silver weight and price

    • Orders are delivered Monday through Saturday (excluding Sundays and national holidays).

    3. Shipping Charges

    • Domestic Orders (India):

      • Free Standard Shipping on orders above ₹3,000.

      • Flat ₹100 fee for orders below ₹3,000.

    • International Orders:

      • Calculated at checkout, based on destination, weight, and courier service.

      • Duties, taxes, and customs fees are not included and are the buyer’s responsibility.

    4. Order Tracking

    • You’ll receive a shipment confirmation with a tracking number via email/SMS.

    • Track your order using the courier's website or app.

    • For assistance, contact us anytime at +91 9699960850 or care@prathamsilver.com

    5. Shipping Locations

    • We ship across India and select international destinations.

    • If shipping to a location not listed at checkout, please contact customer support for a custom quote.

    6. Packaging and Handling

    • Every jewellery item is packaged in our branded box with cushioning to ensure safety during transit.

    • We use secure outer mailing cartons and tape seal tags to secure your package.

    • For extra safety, shipping insurance is included for domestic orders.

    7. Return & Refund Policy

    • We don't offer return & refund 

    8. Customer Responsibilities

    • Provide complete and accurate shipping information (address, pin code, contact number).

    • Track your order using the provided tracking link.

    • Accept delivery from the courier service during business hours.

    9. Contact & Assistance

    Why Choose Pratham Jewellers for Shipping?

    • Reliable doorstep delivery with real-time tracking

    • Complimentary insurance coverage for all domestic orders

    • Expert customer support ready to help with any shipping concerns